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Privacy Policy

PROCESSING OF THE CLIENT’S PERSONAL DATA / PRIVACY

    • In the E-store, the controller responsible for the processing of personal data is Milaekos OÜ.
    • The client is responsible for the activities they carry out using the E-store user account. By registering as a user, the client is responsible for the correctness of the personal data submitted. The Seller uses the personal data submitted by the client in accordance with the Terms and Conditions and the conditions set out in the legislation of the Republic of Estonia.
    • The Seller has the right to process the personal data/purchase data submitted by the client, which are necessary for fulfilling the order placed in the E-store by the client. Among other things, the data processing is in accordance with the legislation in force.

When making a purchase in the E-store, the Seller registers the following personal data of the client:

  • First name and surname
  • Phone number
  • Email address
  • Postal address.

Purposes of processing personal data

  • The Seller uses the client’s personal data for processing and fulfilling orders.
  • The Seller uses the client’s personal data to communicate with the client in case of problems related to orders – customer support (incorrect data, problems with order fulfilment, etc.).
  • The Seller uses the client’s purchase history data (goods, quantity, client data, date) to compile an overview of the goods.
  • The Seller uses the client’s purchase history data (goods, quantity, client data, date) for researching consumer habits.
  • The Seller uses the client’s bank account number to refund payments to the client.
  • The IP address of the E-store user or other network identifiers are processed for the provision of the E-store as an information society service and for compiling web usage statistics.

Transfer of personal data to third parties

  • Access to the client’s personal data is limited to persons authorised to do so.
  • The Seller may transfer the client’s personal data for the performance of a legal obligation (e.g. accounting and resolving consumer disputes).
  • The client’s first name and surname, phone number and email address are transferred to the transport service provider selected by the client.
  • Milaekos OÜ is the controller responsible for personal data; Milaekos OÜ transfers the personal data necessary for making payments to the authorised processor Montonio Finance UAB.

Changing and deleting personal data

  • The Seller applies all measures to protect the client’s personal data.
  • Personal data can be viewed and corrected in the online store user profile. If the purchase was made as an unregistered user, personal data can be viewed through customer support.
  • To delete personal data, please contact customer support by email.
  • Deletion requests are answered no later than within one month, and the period for deleting the data is specified.
  • The client’s personal data is stored in the Seller’s data system for 2 years.

Newsletter

  • The email address is used for sending direct marketing messages only if the client has given written consent for this.
  • You can unsubscribe from the newsletter by selecting “unsubscribe from the newsletter” in the header of the direct marketing message or by contacting customer support (55924682, info@milaekos.ee).

Resolving disputes related to the processing of personal data

  • Disputes related to the processing of personal data are resolved through customer support (55924682, info@milaekos.ee). If the client finds that the Seller has violated the client’s rights in the processing of personal data when providing the E-store services, the client has the right to turn to the Data Protection Inspectorate and the court.

SUBMISSION OF CLAIMS AND LIABILITY

    • MilaCosmetics is liable for non-conformity of the goods sold to the client with the contract terms or for a defect that already existed at the time of transfer of the item.
    • In the case of the sale of goods to the client, it is presumed that non-conformity with the contract terms that becomes apparent within six months from the day the goods were handed over to the client already existed at the time of transfer of the item, unless this presumption is contrary to the nature of the item or the defect.
    • The client undertakes to notify the Seller of the non-conformity of the goods within 14 days of receiving them (by submitting a written claim).
    • Please submit all claims by email to MilaCosmetics customer support at info@milaekos.ee. The claim must include:
      • The client’s first name and surname.
      • The order number
      • The defect of the goods and the content of the claim.
    • MilaCosmetics will respond to the claim within at least 7 working days after receiving the claim.
    • If it is not possible to respond to the claim within 7 working days, MilaCosmetics will notify the client who submitted the claim in writing, including the reason for the delay and the deadline by which the client will receive a response.
    • MilaCosmetics is not liable for defects of the product caused by the fault of the client, or for defects that have arisen as a result of improper use or storage of the product. Defects include defects of the product, but not defects of the product packaging.
    • If the product does not conform to the contract terms or the product has defects, the client has the right to demand repair or replacement of the product. If repair or replacement of the product is not possible, fails or causes the client unreasonable inconvenience, the client has the right to withdraw from the contract and demand a refund.
    • Disputes arising between the Seller and the client are resolved through negotiations.
    • If no agreement is reached, the client has the right to turn to the Consumer Protection and Technical Regulatory Authority at http://www.tarbijakaitseamet.ee and the consumer complaints committee at http://komisjon.ee for the out-of-court resolution of the dispute or to the Harju County Court.
    • In addition, the EU electronic environment for resolving complaints with e-commerce operators, the ODR platform, is available to all clients at http://ec.europa.eu/odr.